Shipping Policy

At Orlina Studio, we aim to deliver your order safely, quickly, and with care. Please read our shipping policy before placing an order so you know how order processing, delivery, and tracking work.

Shipping Methods Available

We offer delivery across Pakistan through trusted courier and delivery partners. Available shipping methods may include standard courier delivery, local city delivery, and cash on delivery where available.

Shipping options may vary depending on your city, area, order value, and courier service availability. If a delivery service is unavailable in your location, our team may contact you for an alternative arrangement.

Order Processing Time

Orders are usually processed within 24 to 48 hours after confirmation. Orders placed on weekends, public holidays, or during high-demand periods may take slightly longer to process.

For cash on delivery orders, we may contact you by phone, SMS, or WhatsApp to confirm your order before dispatch. If we cannot confirm the order, shipment may be delayed or cancelled.

Delivery Timeframes

We try our best to deliver orders as quickly as possible.

For orders within the same city, estimated delivery time is usually 2 working days after dispatch.

For orders outside the city, estimated delivery time is usually 4 to 6 working days after dispatch.

Delivery times may vary due to courier delays, incorrect address details, weather conditions, public holidays, strikes, road closures, or other situations beyond our control.

Shipping Costs

Shipping charges, if applicable, will be shown at checkout before you complete your order. Shipping costs may depend on your location, order size, product weight, courier charges, or any promotional offer running at the time.

We may offer free shipping on selected products, special campaigns, or orders above a certain amount, if mentioned on our website.

Tracking Information

Once your order has been dispatched, we may share tracking details through SMS, WhatsApp, email, or order notification, depending on the courier service used.

Customers can use the tracking number to check the delivery status of their order. If you do not receive tracking information after your order is dispatched, you may contact our customer support team for assistance.

Delivery Issues and Delays

Please make sure your name, phone number, city, address, and any nearby landmark are correct before placing your order. Orlina Studio will not be responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

If the courier is unable to contact you or deliver the parcel, the order may be returned to us. In such cases, re-delivery may require additional shipping charges.

Although we work with reliable courier partners, delivery delays can sometimes happen. If your order is delayed beyond the expected delivery time, please contact us and we will help you check the status with the courier.

Damaged or Missing Parcels

If your parcel arrives damaged, opened, or with missing items, please contact us as soon as possible with your order number, photos of the parcel, and any relevant details. We will review the issue and guide you according to our return and refund policy.

Contact Us

For any shipping-related questions, delivery updates, or tracking support, you can contact our customer service team through the contact details provided on our website.

Orlina Studio
Pakistan