Terms of Service

Welcome to Orlina Studio. These Terms of Service govern your access to and use of our website, products, and services. By visiting our website, creating an account, placing an order, or purchasing from us, you agree to be bound by these Terms. Please read them carefully before using our store.

1. Account Terms

You may browse our website without creating an account. However, some features may require you to provide personal information such as your name, phone number, email address, shipping address, and payment details.

You are responsible for ensuring that all information provided to us is accurate, complete, and up to date. You are also responsible for maintaining the confidentiality of your account login details. Orlina Studio will not be responsible for any loss caused by incorrect information provided by the customer or unauthorized access due to customer negligence.

We reserve the right to refuse service, suspend accounts, or cancel orders if we suspect fraud, misuse, false information, or violation of these Terms.

2. Pricing and Payment

All product prices are listed in Pakistani Rupees unless stated otherwise. Prices may change at any time without prior notice. The price charged for your order will be the price displayed at the time your order is placed.

We may accept payment methods such as cash on delivery, bank transfer, debit/credit card, mobile wallet, or any other payment method displayed at checkout. Orders will only be processed after successful payment confirmation, except for cash on delivery orders.

In case of incorrect pricing, technical error, or payment issue, we reserve the right to cancel or revise the order after informing the customer.

3. Product Descriptions

We try our best to display product images, colors, sizes, materials, and descriptions as accurately as possible. However, slight differences may occur due to screen settings, lighting, photography, or product availability.

Product descriptions are provided for general information only. We do not guarantee that all product details, images, or colors will be completely error-free. If a product received is significantly different from the description, customers may contact us for assistance under our return and refund policy.

4. Order Acceptance

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or website notification. This confirmation does not mean that your order has been finally accepted.

We reserve the right to accept, reject, cancel, or limit any order for reasons including product unavailability, incorrect pricing, suspected fraud, delivery limitations, incomplete customer details, or payment issues. If your prepaid order is cancelled by us, we will process a refund according to our refund policy.

5. Shipping and Delivery

We deliver orders within Pakistan through courier services or other delivery partners. Delivery times may vary depending on your city, address, courier availability, public holidays, weather conditions, or other circumstances beyond our control.

Customers must provide accurate shipping information. Orlina Studio will not be responsible for delays, failed deliveries, or extra charges caused by incorrect or incomplete address details.

Delivery charges, if applicable, will be shown at checkout. Risk of loss or damage may pass to the customer once the order is delivered to the provided address.

6. Returns and Refunds

We want our customers to shop with confidence. If you receive a damaged, defective, incorrect, or significantly different item, please contact us within the return period mentioned on our website or order policy.

To request a return or refund, the product must usually be unused, undamaged, and returned with original packaging, tags, invoice, and any included accessories, unless the item was received damaged or defective.

Returns or refunds may not be accepted for items that have been used, altered, damaged by the customer, or returned after the allowed time period. Certain items may also be non-returnable for hygiene, customization, or sale reasons, if clearly mentioned on the product page.

Approved refunds will be processed through the original payment method, bank transfer, wallet transfer, store credit, or another agreed method. Shipping charges may be non-refundable unless the return is due to our mistake.

7. Prohibited Uses

You agree not to use our website or services for any unlawful, fraudulent, harmful, or abusive purpose. You must not attempt to hack, damage, overload, copy, misuse, or interfere with our website, systems, content, products, or services.

You are also prohibited from using our website to submit false information, place fake orders, misuse discounts, violate intellectual property rights, spread harmful content, or engage in activity that may harm Orlina Studio, our customers, or third parties.

We reserve the right to block access, cancel orders, or take legal action if prohibited activity is detected.

8. Limitation of Liability

Orlina Studio aims to provide a reliable and smooth shopping experience, but we do not guarantee that the website will always be available, error-free, secure, or uninterrupted.

To the maximum extent allowed by law, Orlina Studio will not be liable for indirect, incidental, special, or consequential losses, including loss of profit, data, business, or opportunity arising from the use of our website, products, or services.

Our total liability for any claim related to an order shall not exceed the amount paid by the customer for that specific order.

9. Intellectual Property

All content on our website, including brand name, logo, images, product descriptions, graphics, layout, design, and text, belongs to Orlina Studio or its content providers. You may not copy, reproduce, modify, distribute, or use our content without written permission.

10. Changes to These Terms

We may update or change these Terms of Service at any time. Any changes will be posted on this page with the updated date. By continuing to use our website after changes are posted, you agree to the revised Terms.

11. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of Pakistan. Any disputes arising from the use of our website, products, services, or these Terms shall be subject to the jurisdiction of the competent courts of Pakistan.

12. Contact Us

For questions about these Terms of Service, orders, returns, refunds, or customer support, you may contact us through the contact details provided on our website.

Orlina Studio
Pakistan